Finding Offshore Customers for a Call Center Startup

Finding offshore customers for a call center startup is a difficult proposition. The real challenge, however, comes afterwards – delivering and meeting the expectations of those customers! First things first though – how to go about finding your initial customers? The first question that you need to ask yourself is why some organization should outsource work to you?

Keywords:
call center,outsourcing

Finding offshore customers for a call center startup is a difficult proposition. The real challenge, however, comes afterwards – delivering and meeting the expectations of those customers!

First things first though – how to go about finding your initial customers? The first question that you need to ask yourself is why some organization should outsource work to you? For them outsourcing is certainly an attractive, but high-risk proposition. It is attractive not only because it lets them concentrate more on their core activities, but also because of cost-savings. Their risks are primarily quality and reliability related. As a startup you should be prepared to address these risks in a satisfactory manner.

For starters, you should be able to back the quality and reliability of your service. This can be done in many ways: you should try to do them in as many as possible. A standard device guaranteeing the quality and reliability is a Service Level Agreement (SLA). You should develop an SLA defining industry-standard performance criteria for your company.

You should also show the prospective customer some evidence about your track record (e.g. list of customers and testimonials) in the running of call centers. As a startup, you may not have such testimonials. In that case, you should highlight the call-center-related experience of your key team members.

Call center customers prefer specialists over generalists. Try to select a niche for yourself, e.g., order taking, helpdesk, telesales, etc., and try to build your whole selling pitch around that niche.

Before making a pitch to prospective customers, try to understand how their business work and be ready to tell them the following: how they can make-more-money or save-more-money or get-more-business or enhance-the-quality-of-their-service or improve-their-product by outsourcing their call center function to you?

Do tell them about the processes that you have in place to assure the quality of your services. An industry-standard quality certification will be invaluable in this regard. Do develop a disaster-recovery plan and share it with the potential customer.

Here are a few more suggestions: get in touch with your country’s expatriates in the target country for leads and other assistance. Register your company with country-specific organizations (like NASSCOM in India, PSEB in Pakistan) and international portals like offshorexperts.com. Write to other offshore companies in outsourcing powerhouses like India, Philippines, and Canada and see if they would like to develop a partnership with you.

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Merchant Services

Can merchant services make a difference in the way you do business? You bet they can! A merchant services account can equip you to conduct e-commerce with the latest credit card processing technology. You may be able to manage your company with fewer employees to handle billing and collect payments when you implement technical credit processing equipment that can save you time and money. In addition, a merchant account will place you in the ranks of your industry’s foremost p…

Keywords:
Merchant Services

Can merchant services make a difference in the way you do business? You bet they can! A merchant services account can equip you to conduct e-commerce with the latest credit card processing technology. You may be able to manage your company with fewer employees to handle billing and collect payments when you implement technical credit processing equipment that can save you time and money. In addition, a merchant account will place you in the ranks of your industry’s foremost professionals, adding status to stature.

Find out if your company’s bank offers merchant services. If it does, ask about the acceptance criteria and consider making an application there. If not, however, you can find literally dozens or hundreds of lenders who are looking for customers like you to whom they can offer a merchant services account. The lenders charge fees that can take many forms, including an online application expense or an annual membership fee; perhaps both or even others might be required for your to receive the account. Being able to hold merchant status, though, might be worth the cost of such fees, since you will be able to accept credit card payments with the help of specialized technology and a gateway liaison. Your merchant account lender will process each credit card payment for you and deposit the money in your company’s bank account. Your fees for this service may be billed or automatically deducted as worked out in advance with the lender.

How can merchant services help your business? For one thing, a merchant services account will let you install a credit card processor at your place of business to accept credit payments onsite. Many consumers today prefer the convenience of paying by credit card, and they will love the fact that your company is keeping up with current trends and technology. Another way that merchant services can assist your business is by providing telephone dial-in credit card payment technology. You won’t even have to staff each phone call with a person to answer and manage the payment. An automated recording will guide your customers through the credit card payment process.

Many business owners who want to widen the path to welcome new clients are using merchant services to set up a company Website. There they can display all the company’s products and pricelists, along with a FAQ page and testimonials that can provide customers with extra details and helpful information. Your Website can become your company’s window on the world to invite potential new customers to come and have a look around. If they decide to order, they can do so immediately, making it easy for them to get the price they want and for your to get paid quickly. After a successful first “shopping trip,” they are likely to return repeatedly for easy, prompt transactions.

Obtaining a merchant services account is a great way to move your business to the next level of expertise. Accepting credit card payments will be beneficial to your customers and great for you, too. Find out if you are eligible to apply for local or international merchant services.

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Risk Reduction For Crop Protection

Insurance policies, in general, are directed against specific risks. Agriculture insurance is no exception. Whether you opt for farm bureau insurance, farm insurance, farm auto insurance, or horse insurance, there are risks you must be sure to protect your property against. It is likely that most farm insurance companies cover these risks but it could never hurt anybody to be sure and know how losses posed by these risks are determined and prevented.

In choosing farm burea…

Keywords:
risk taking, insurance, farm insurance, agriculture insurance, risk reduction

Insurance policies, in general, are directed against specific risks. Agriculture insurance is no exception. Whether you opt for farm bureau insurance, farm insurance, farm auto insurance, or horse insurance, there are risks you must be sure to protect your property against. It is likely that most farm insurance companies cover these risks but it could never hurt anybody to be sure and know how losses posed by these risks are determined and prevented.

In choosing farm bureau insurance, farm insurance, farm auto insurance, or horse insurance, keep in mind these risks and how to prevent them. Production risks are generally considered as risks stemming from weather conditions, pests, crop diseases, technology malfunction, genetics, and the kind of the seeds, pesticides, and fertilizers used. To prevent losses due to production risks, crop variation is recommended. This could mean planting different crops in one season or raising livestock and crops together. This is an expensive risk reducing method because this would require greater capital and investment. However, in the long run, greater savings can be had from opting for this risk prevention method. An economical method is to use technology to your advantage. Use genetically altered crop seeds for a bigger crop yield. In addition, this method controls the growth of weeds and improves the crops’ resistance to pests and diseases. Pesticides and chemical fertilizers are to be used only as directed because they could strip your land off its nutrients. Crop insurance is also a good option though it is offered only at private insurance companies. Marketing risks are also to be thought of considering the increasingly competitive market. To develop an effective marketing plan, it is important to assess the demand and the supply of your crops. Research crop prices and price your crops competitively. This does not mean that you lower your price but to include production and transportation costs, and market price in placing value on your crops. An efficient marketing plan can ensure a consumer base for your crop, thereby reducing risks of crop rot and low income returns.

Traditionally, agriculture insurance is multi-peril, which means that it covers marketing and production risks. Multi-peril insurance basically involves compensation to the farmer for shortcomings like a lower yield than what the policy requires. In some cases, this spawned improper insurance use which led to unnecessary risk taking like planting crops in inappropriate locations. This increases the growers’ risk of incurring losses. Farm bureau insurance, farm insurance, farm auto insurance, and crop insurance can save you from losses but no agency would offer you insurance if you are extremely high-risk. It is therefore important to undertake risk reduction methods such as those mentioned above to prevent losses in the future.

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What To Look For In A “Ghost-Writer” For Your Online Business

Finding a writer for your online business can be a daunting task. If you’ve done your search right, you’ve probably had more writers respond to you than people who try out for American Idol (OK, probably not, but you’ve probably got 5-10). Now, how do you cull through them and decide which ones will be appropriate for your online business?

If you have a website for your online business, you need to make sure that the writer has a good knowledge of search engine optimizatio…

Keywords:
article,articles,marketing,article marketing,writing articles,ghostwriter

Finding a writer for your online business can be a daunting task. If you’ve done your search right, you’ve probably had more writers respond to you than people who try out for American Idol (OK, probably not, but you’ve probably got 5-10). Now, how do you cull through them and decide which ones will be appropriate for your online business?

If you have a website for your online business, you need to make sure that the writer has a good knowledge of search engine optimization (SEO). SEO writing is inserting keywords into the documents that allow search engines to find them. If your documents aren’t written using SEO, then your online business will be lost in the vast labyrinth of information that exists on the Internet. Hire a writer who understands search engine optimization and your online business will have a better chance of being found.

Once you’ve dropped the writers who don’t know how to use SEO, start to look at the writing samples that they’ve sent you. This part should be almost entirely subjective, and based on the kind of impression about your online business you want to leave readers with. If there are enough grammar mistakes to make it objective, well, I think you know where to put their file. What you’re looking for is a voice that you are comfortable with. This person will actually be the one communicating with the clients of your online business, so you have to make sure that their voice will be a good front-man (or woman). You’re probably going to want someone warm, friendly and a bit funny. Find someone who will charm your clients and convince them to buy something from your online business.

Another consideration is the writer’s ability to write in many different genres and in several different voices. He is the writer, but you are still in charge of how the written pieces come out. If you can find a writer for your online business who can be directed to write in a specific voice and consistently produces results, you’ve found a gold mine.

The resume is the least important part of a writer’s application when they are being hired to do short, freelance projects, which is probably what they’ll be doing for your online business. It’s a good way to break ties between people whose writing samples you liked equally, though. When you’re looking at a resume, you want to see a person who’s done a lot of writing, obviously. Here again, you want to make sure that this writing is not just in the area that you need work done in; people who can write in a number of genres are more likely to be able to adapt to the specific needs of your online business. Also, make sure to call the references and previous employers. People may look good on paper, but actually working with them can be another story.

The writer that you choose will be the voice of your company. You don’t want someone who writes like a Dilbert character representing your online business. Also, you don’t want someone you can’t work with writing for you, so it’s usually a good idea to have a phone interview.. The writer you choose for your online business has to be the best you can afford. Nothing less than the best will be good enough.

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Greet While You Vend

Choosing the right greeting card for a business is very important. This is an opportunity for you to make a real impression and to make your customers feel valued and appreciated.

Keywords:
greeting, cards, printing

Sending a simple hi and hello to a long time friend or someone you just met at the train station has become much easier these days. You can just log on to your computer, type you message and click the send button. You can also just dial his or her number and in an instant you can talk to him or her and extend your greeting. Modern technology has indeed changed the way people communicate with each other. But just the same, even though online cards, emails and chats are on the rise these days, the potential of greeting cards can never be overlooked.

For business owners, being a good boss and businessman means more than asking an employee to make him a cup of coffee or doing business with a customer today and forget about them in the next couple of months. It means having constant communication with them and remembering them even in ordinary days.

Sending greeting cards to family and friends is a custom that goes back about two hundred years ago. In the past, they were mostly sent by the rich and the elite. Most of the greeting cards were hand delivered and quite expensive but they gained mass popularity with the introduction of the postage stamp. Today, greeting cards are not only sent to family and friends but to customers as well as part of a company’s marketing strategy. Business greeting cards can be used as follow-ups to referrals, meetings and important dates.

Choosing the right greeting card for a business is very important. This is an opportunity for you to make a real impression and to make your customers feel valued and appreciated. Treating your customers with care will help you grow your business. That is why sending the right card makes a lot of difference.

To create a business greeting card that leaves a lasting impression, include messages that will be remembered by the recipient. Keep your personal notes short and sweet to keep the card from looking cluttered. Additionally, make your card funny and conversational. Show off your sense of humor and make it sound like you are talking to the person reading it.

There are a lot of things you can include in your greeting card. You can include photos, use your logo and write your own personal message. And when it comes printing, there you have a lot of options. You can have your greeting card in full color, foil printed, and embossed among others. When you have decided what your card needs and what your prospects are, you can choose which among the printing options accomplishes your needs.

There is no limit to what you can do with your greeting card. So get your creative juices flowing and produce cards that will create a long lasting impression.

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Mobile CRM – It’s Here Now

Today’s workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access’ to critical customer information from anywhere is becoming a ‘must have’ facility.

Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet or on a handheld device. Suppliers are expected to have all the information at their fingertips at the moment of interaction. The same insight into their business and affairs ar…

Keywords:
mobile, cell, crm

Today’s workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access’ to critical customer information from anywhere is becoming a ‘must have’ facility.

Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet or on a handheld device. Suppliers are expected to have all the information at their fingertips at the moment of interaction. The same insight into their business and affairs are expected in a one-to-one meeting is expected when they phone into a call centre.

Remote access is a genuinely useful tool that can help your company to reduce duplicate entry, administration time, travelling time and costs for remote workers. It will also enable you to improve your customer service, and improve the quality and usefulness of data input.

Staff want the technology. Surveys have shown that sales management and field representatives both felt strongly that providing PDA access to CRM systems would drive increase productivity of the sales force. Eighty-three percent of sales representatives felt that a PDA sales solution would make them more productive in the field and 90% said they would use their CRM system more if they had handheld mobile access. Sales management agreed: 82% believe PDA access for sales representatives would drive field usage of CRM and 91% believe mobile CRM software on PDAs will become an important sales tool for their organization.

Two factors have stopped many companies from adopting mobile technology to improve their business functions. Firstly, companies are just inexperienced when it comes to applying mobile technologies. Secondly, even though it is not true, companies percieve the cost associated with mobile solutions to be greater than the benefits gained because they can’t immediately identify how to apply mobile data to improve competitive capability. A mobile data delivery solution must be cost effective and allow organisations to experiment with mobile technologies and to gain insight on how to gain a competitive edge from the technology.

It should have the following:

* Access to information from any remote location covered by a mobile network.

* Low start-up costs allowing development of mobile strategies through experiments.

* Simplified user interface making it easy to administer data.

* Quick search and find.

Success can be measured by:

* Improved cycle times in providing a customer with accurate information.

* Efficiency increases for buyers and sales people free them to focus on developing key account relationships

* Empowered sales people and buyers with information when they enter negotiations through remote access to data

* Allowing management to be up to date with information where ever they are engaging with suppliers, customers, partners or shareholders.

* Experiments with mobile strategies to define ways of improving current business processes and prepare for new wireless technologies that will reshape the business environment.

Thanks to broadband and 3G technology this is no longer just the preserve of large companies. Now SMEs can also use the web and PDAs to access their CRM systems remotely giving benefits such as:

* Accessing important account contact and history information
* Updating account information
* Cultivating stronger sales relationships
* Improving customer service
* Scheduling activities and appointments

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Project Management – Winning the Project

In our last article on Project Management, we discussed what the Project Manager would need to do during the bid period, in order to ensure a winning bid for the company. In this article, we move on in the life of the project.

Keywords:
project management

The big day has arrived, the day on which your customer decides which of the competing bidders has won his new project. As the Project Manager, you may or may not be the first to hear the news. Customers work differently. Sometimes a member of the customer’s staff, or more than one, will “whisper” the news to his opposite number in the bidding company and sometimes full protocol will be observed, with a formal communication being sent from the customer’s Contracts Manager to your Commercial Manager. Either way, the Project Manager will be one of the first to hear the good news that your bid was considered to be the best and that the job now starts in earnest.

Bearing in mind that a large part of the Project Manager’s job is man management, one of your first duties should be to arrange a celebration for all the people who worked on the bid. This sign of appreciation will do wonders for staff morale and will ensure that you have a willing team. Depending on the value of the project, this celebration might be a beer in the pub or a full blown lunch. Don’t forget to include everyone or this will have the opposite to the desired effect. When having your celebration, use the opportunity to praise past efforts and lay out future expectations.

At this early stage, your other major task will be to ensure that someone is arranging your office accommodation. If you work for a large company which likes to co-locate its project personnel, you will need to make sure that someone is taking care of space, storage and communications so that your staff can quickly settle down and devote themselves to making the project a success.

After the celebration (the same day might not be such a good idea), call your first project meeting for your senior team members. At this stage, it is unlikely that your company will actually have signed the contract for this project so before that happens, more work is necessary. Your team will need to again review the customer’s documentation to ensure that they still say the same as they did when you responded to the bid. It’s not unheard of for a customer to try and sneak in a few extra requirements when they think you’re not looking. You will also need to make sure that your responses to both the Invitation to Tender and any subsequent questions have been included in the new documentation and that the price, payment plan, technical solution and everything else, have been acknowledged.

As long as all the documentation is in order, it is normal practice to go ahead with the project, even without the benefit of a signed contract. Often, the customer will have sent a formal Instruction to Proceed agreeing basics such as the price. You will probably need this to get project funding signed off by the senior financial people in your organisation, enabling you to get on with the job…. and that’s where the next article will take us.

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Forewarned is Forearmed

Wouldn’t it be nice if you could see what you were buying before you bought it. Not easy with electronic downloads, but we can have the next best thing!

Keywords:
Review

What are we doing on the Web? Why are we here?

I think in it’s simplest form we are looking for information; after all the Internet is often known as the information highway.

The next question is what sort of information are we after? I have just build a garden bench from plans I came across whilst browsing, and yes, they were free. It’s amazing how much useful and rewarding information can be found for free.

What happens though when you cannot find what you want for free? Problem time. We now have information overload and find ourselves bombarded on all sides with buy this, this is the one, best ever. It’s bad enough when you want to buy a physical product but it it is information you want, you are in trouble.

How do you tell if a product is any good?
Testimonials…Right…Wrong!

I don’t know about you but when I see a long list of testimonials I tend to skip over them. Think about it!
If I am trying to sell you a product I am not going to fill my sales page with negative testimonials.

Have you also noticed that “Band of Brothers” who praise each other up. Wow says “A” that book by “B” is the best I have ever read. That product by “C” is a must have says “B”. How did we ever survive says “C”, before this wonderful course by “A. And guess what! They all promote each others products. Cosy eh!

What we need is a way of filtering these offerings so that we end up buying something of value. OK. how do we do this? Simple, read the opinions of real people who have purchased these products. Great, we need a place where customers can have their say. If you love a product you can say so. If you hate a product you can say so.

Well, we can do that now thanks to the introduction of a Free website dedicated to reviews by real people like us.

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Translation Software, Translate Websites and Increase Website Traffic

Translation Breakthrough Software Programs that can Double, Triple or Even Quadruple Your Website Traffic and Reach 65% of the World Internet population you are Currently Missing! Translate websites into many different languages instantly, easily and effortlessly, and watch your sales and profits skyrocket!

Keywords:
Translation Breakthrough, Software Programs, Website Traffic, translate websites, Translate websites, languages

Translation Software, Translate Websites and Increase Website Traffic

Translation Breakthrough Software Programs that can Double, Triple or Even Quadruple Your Website Traffic and Reach 65% of the World Internet population you are Currently Missing! Translate websites into many different languages instantly, easily and effortlessly, and watch your sales and profits skyrocket!

The World Wide Web is a global market, multilingual and multinational. If you have a Website or want to market a product or service, this information should cross national and even local boundaries like Canada for instance, with French and English spoken, but the language barrier is a huge puzzle for websites that want to translate their content. It is expensive to hire language translators, especially for all the languages that are spoken worldwide and to translate every word on even small websites, which is why automated “Specialized Software Translators” is becoming very popular. Despite some misleading and even hilarious translations or in some cases insulting translations. The software often produces just enough translation for people to make some sense of the information being written on these websites.

Babylon, Systransoft and Multilingual Marketer are great software programs! If you are a website owner and have a product or service that you are trying to market on the Internet is English only, then you are missing about 65% and growing of the Internet market! Now, you can easily tap into foreign markets at the SAME time while increasing your SEO rankings, to good to be true, not so with this breakthrough software. In gearing up to make multilingual versions of all your webites using this incredible software, you will not only access whole new markets with tens of millions of new people to market too, but you will look bigger and brighter to search engines and to the Internet community overall.

There online facts will speak for themself and these blowout facts will shock you. Warning, ignore them at your own risk, beacuse your online competitors will not.

One fact is 65% and growing of the World’s Internet surfers speak english but prefer to do their searching and browsing on the World Wide Web in their own native languages. They go to search engines, and prefer to input keywords in their native languages rather than in english. This only makes sense to a logical person, if you spoke and read spanish would you enter keywords in engish? That is why your targeted Internet leads cannot find your web site, because the keywords that you use are not translated into their languages. But remember, your foreign targeted leads can speak and read english. The only problem here is that they cannot find your website. So if they did, they would be able to benefit from it and even order your products from you! The statistics show that the amount of people speaking english and spanish are roughly tied for third place in world with chinese being the number one language spoken worldwide.

Second fact is that 22% of americans who search and browse the World Wide Web use Non-English languages. There are 202.45 million americans now online, according to InternetWorld Stats as of July, 2004. These are old statistics by now this number is much larger. There are 45 million americans whose native language is not english. They access the Internet in their own native languages. That is a Hugh market that you are missing out of, if your website is only in english.

Third fact is Google the top and preferred search engine of choice with 50% share of the world surfers provides multilingual platforms and crawls web pages in 35 different languages. Do not be fooled by experts who tell you that they can get your website a Top 10 ranking in any search engines based on any keywords with their special SEO software. The scams out there are many, and they claim to teach you how to get No.1 ranking in Google easily! Most of them will get you a number 1 ranking for the keyword “grandizerzorilla”, but that is about all they will do for you. The Internet is moving at such an incredible rate that nowadays, most of the English websites are fully optimized for the all the common keywords. That is why your website has to be in other languages, keywords in these languages are still available and are waiting to be optimizied on your web pages.

Fourth fact is Less than 5% of web pages are non-English and their Google PR is Low in many cases! The fact is only a few foreign language web pages are available in Google. What an opportunity not to be Missed! And the last fact is Google Filters are Less ‘Sensitive’, ‘Strict’ and ‘Intelligent’ when dealing with Non-English web pages. Do not let these ‘too-good-to-be-true’ figures that you read about on the Internet deceive you into thinking that Google spiders do not index non-English websites. This is from some confidential and informed sources, it seems some search engine spiders cannot distinguish the overlapping content or even garbage pages written in foreign languages!

These programs are designed to help webmasters make their websites multilingual. With a few mouse clicks, these programs will translate websites designed in one language into another language. They will translate the language content and leave the source code unchanged.
These programs use automated machine translation technology, capable of translating entire Web sites and you do not even need to know the translated language. Translate your websites and web pages up to 20 and more different languages and watch the traffic flood coming your way!

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How Do You Choose The Right MLM Software For You To Take It To The Next Level.

With the many MLM software out there already, how do you choose the one that is right for you?

Choose a reputable vendor.

There are many fly-by-night software companies that make many claims of experience, know how and MLM software gadgetry. Unless you are willing to put your business at risk, choose a vendor that has a proven track record.

Track records are built over many years of working with Direct Selling companies, not just selling a software package a few time…

Keywords:

With the many MLM software out there already, how do you choose the one that is right for you?

Choose a reputable vendor.

There are many fly-by-night software companies that make many claims of experience, know how and MLM software gadgetry. Unless you are willing to put your business at risk, choose a vendor that has a proven track record.

Track records are built over many years of working with Direct Selling companies, not just selling a software package a few times.

Check out at least six references. Remember that vendors will be eager to provide only their best references. You might be surprised to find a different story when you call companies not included in the reference list.

Visit the MLM software company’s office.

You not only choose the MLM software but also choose the vendor’s support services. If the vendor is not able to provide support services acceptably, what will you do when you need to change your compensation plan or add a new input field to the order entry screen?

Remember that there is only one constant among all MLM companies; they constantly change things. And your MLM software will need to be changed as well.

At the vendor’s office, meet the vendor’s people that will service you. See what kind of people they are and how long they have worked for the vendor. Be willing to pay for experience and competence. You are paying far less in the long run.

Avoid small MLM software companies.

Small software companies, to compete with larger established firms, must offer software at bargain prices. This often puts them on shaky financial ground during their most critical years.

Companies that are trying to save money by purchasing an MLM software from these small software houses find themselves virtually abandoned later on when they need assistance. The problem is that servicing one highly successful client can consume virtually all of the human resources of a small software company leaving the other clients out in the cold.

The more deadly problem is that smaller companies tend to go out of business without warning. If you value your business, stay away from the small vendors and stick to those with staying power and track records.

Buy an MLM software package that allows you to create your own reports.

Many packages force you to live only with those reports they put on the menus. Managers must resort to running large reports to answer small questions or concerns instead of small exception reports on demand. Small exception reports can be reviewed quickly and accurately.

Compare features.

MLM software is designed to handle specific business issues and often has a great deal of difficulty dealing with matters outside the original design. It’s difficult to force a software to do things it was never intended to do.

Wise computer buyers compare features and capabilities, side by side, of one package to another. Ask the vendor which features they consider are unique to their package compared to others.

Remember that you are not just buying a computer; you are buying software, expertise, emergency support services, programming services, and starting a long-term relationship.

Choose your MLM software vendor wisely. Do not be tempted to penny pinch in the computer area. If you do, you may cripple your chances for success.

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